Customer Service


Have a Question?

Email us at info{at}walnutanimalsociety.com


Shipping & Delivery


  • During the 2013 holidays, please allow up to two weeks for your order to be delivered. For US orders, the Standard Delivery option at checkout is either via UPS Ground (up to five business days) or USPS Priority Mail (up to three or more business days), depending on your location. If you need your item sooner, please email us as soon as possible. Expedited shipping is available upon request for an additional fee.
  • We offer international shipping. Orders are shipped via USPS Priority Mail International (seven to 10 business days) and include tracking. Expedited services are available upon request for an additional fee.
  • Tracking numbers will be provided upon shipment.

Returns & Replacements


  • Returns will be accepted if mailed within seven days of the delivery confirmation date.
  • A full refund of the purchase price, excluding shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
  • There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
  • All returns are to be fully insured. Please notify us of any return so that we can expect your package. Returns that are sent without our prior knowledge will be refused.
  • We do not refund shipping costs or credit card fees.
  • Sale items can be returned for online store credit only.


Privacy & Security


What information do we collect?

We collect information when you register on our site, place an order, or subscribe to our newsletter. When ordering or registering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may also visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
  • To improve our website
  • To improve customer service
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 1/03/2012